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Refund and Returns Policy

In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund, including the cost of returning the item to us for a period of 30 days from delivery of the item. If you simply change your mind, we will refund the cost of the item, but the cost of returning it to us will be your responsibility.

Here’s how to return an item to us:

  1. Contact ys within 7 days of receiving the item by emailing, and let them know you wish to return it. You can choose to receive either a replacement item or a refund.
  2. Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
  3. Send your returns through a service that insures the value of the goods. We recommend recorded delivery.
  4. Keep proof of postage. The cost of returning the item to us is your responsibility unless the item is faulty or damaged.

Returned items should be sent to:

The Dante Leigh Foundation
84 St Gothard Road

London, SE27 9QP

Once we receive your return, we will refund the amount back to your credit or debit card within 14 days.

If you have paid by cheque, you will receive a confirmation letter of your return and refund either by cheque or BACS into your bank account (we aim to complete this within 14 days but this may take longer at present due to our staff working from home). This is subject to normal postal services and does not include weather conditions, industrial action or other extraordinary circumstances outside the control of The Dante Leigh Foundation.

Exchanging an item

To exchange an item, please follow our returns procedure above. If your item is in stock, we will replace the item within 14 days of receipt. If your item is not in stock, we will provide the date that it will be available or offer a refund. The cost of returning the item to us is your responsibility.

Unfortunately we are unable to refund or exchange certain items such as jewellery, perishable foodstuffs or customised products unless faulty.